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9-11 Ground Zero walking tour with optional 9-11 Museum and One World Observatory tickets
Attractions & guided tours
84 reviews
4.7/5
Recommended by 98% of travelers
New York, United States of America
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9-11 Ground Zero walking tour with optional 9-11 Museum and One World Observatory tickets

Free Cancellation
Language: English

Offered in:

akif

Mobile voucher accepted
Duration: Flexible
Instant confirmation
Guided Tour
e-Voucher
Group tour

Why you’ll love this…

Listen to the stories told by New Yorkers with personal connections to the 9/11 attacks
Pay tribute to those who have fallen during the collapse of the former World Trade Center
Gain access to the 9/11 Museum and One World Observatory following a guided tour of Ground Zero

What we expect

Join the all-access tour, which will begin with a 90-minute walking tour covering St. Paul's Chapel, the Firefighter's Memorial Wall and the 9/11 Memorial. Your guide will lead you to the 9/11 Museum (accessible via optional upgrade) where you'll be provided with timed entry tickets to minimize wait times and enjoy the visit at your leisure.

After the museum visit, you'll enter the Observatory (a two-minute walk away, accessible via optional upgrade). This panoramic observation deck is a marvel of engineering and architecture. The program begins in the lobby of the Freedom Tower with "Voices" - a film dedicated to the...

Read More

What's included

✔
Live guided walking tour of Ground Zero and 9/11 Memorial
✔
Access to the 9/11 Museum (if ticket option is chosen)
✔
Access to the One World Observatory / Freedom Tower (if ticket option is chosen)

What to remember

9/11 Museum and One World Observatory tickets are available via an optional upgrade (please, see the ticket options in the calendar). 9/11 Museum and One World Observatory tickets are date/time specific and will be assigned based on availability
Freedom Tower policy: Tickets are only available on a specific date and time. The date will be the same as your tour date, though actual entry time may vary based on availability. In the case of no availability, you will be notified and given the option to select another date
9/11 Museum policy: You will get a timed entry into the 9/11 Museum, which may be for directly after your tour ends, depending on availability, or some time later. The museum reserves the discretion not to admit you if you are early or late, you cannot exit and reenter the museum and there is a security checkpoint upon entering the museum. All large bags will need to be checked at the coat check, and whilst food and beverage can be brought in, they must be eaten at Atrium level. No flash photography or taking of phone call is allowed
Please arrive 15 minutes early. Tours start on time and if you're late, you may not be able to join the group
There is no need to print out the ticket, just tell the guide your name when you arrive
The tour operates in rain or snow, please dress appropriately for the weather
Videotaping the tour is prohibited without prior permission

Provider

Booking Fee

Cancellation Fee

Where

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Reviews

Excellent

4.7/5
Based on 84 reviews from verified customers
All ratings (84)
74%
25%
1%
0%
0%
D

DebLynnP

October 2025
From United States of America
Traveled as As a couple

Excellent

Die Tour war sehr interessant. Wir hatten einen tollen Guide (Jorge). Durch ihn haben wir wertvolle Informationen über Ground Zero und das 9/11 Memorial erhalten. Besonders bewegend war es, als er geschildert hat, wie er und eine Frau, die ja quasi direkt vor Ort waren, den 09.11.2001 erlebt haben. Wir waren zum Sunset im OW Observatory und haben einen traumhaften Sonnenuntergang erlebt.
T

T K

November 2024
From Germany
Traveled as With family - 45 years old

Average

E

Erna

January 2024
From United States of America
Traveled as With family - 28 years old

Excellent

De gids was een zeer vriendelijke gepensioneerde "local" die vol passie over "zijn" stad vertelde en over de dag 9/11 zelf. WE hadden ook kaartjes voor de One World geboekt maar helaas was het zwaar bewolkt en zouden we de stad niet kunnen zien vanaf de top.. Gelukkig bood men ter plaatse aan dat we het kostenloos konden omboeken naar een andere dag. Hier hebben we dankbaar gebruik van gemaakt
Y

Yvonne

January 2024
From United States of America
Traveled as With family - 29 years old

Excellent

Guide frühzeitig vor Ort und sehr gut zu finden. Sehr kompetent und freundlich. Führung lohnt sich. Man bekam vor Ort andere Tickets, mit denen gab es im weiteren Verlauf keine Probleme (bei anderen gebuchten Ausflügen, waren die TUI-Tickets immer unbekannt und führten zu Problemen). Beim Museum keine lange Wartezeit. Das Museum ist absolut sehenswert. Der Tower lohnt sich für einen Blick über New York. Wir hatten allerdings aufgrund Nebels keine gute Sicht.
A

Anonymous

May 2023
From United States of America

Excellent

Great detail tour guide very knowledgeable.
A

Anonymous

May 2023
From United States of America

Excellent

Very rewarding tour and memorialized appropriately!
A

Anonymous

March 2023
From United States of America

Excellent

Joe was incredible and very knowledgeable!
A

Anonymous

January 2023
From United States of America

Excellent

Superb guide, who was there on 9/11
A

Anonymous

January 2023
From United Kingdom

Excellent

Our guide was really friendly, respectful and shared his personal experiences and stories of 911 with us. We found it very informative and gained a much better insight into the events of that day which we would not have discovered on our own.
A

Anonymous

January 2023
From Italy

Excellent

Daniel, la guida, é stato bravissimo Ci ha raccontato i significati del memorial, il vissuto di quel giorno, lo spirito di rinascita che ha animato la ricostruzione. Tutto con trasporto, gentilezza e rispondendoa tutte le domande e dando ottimi consigli!
F

Fran

January 2023
From United Kingdom
Traveled as With family - 15 years old

Excellent

Jim was brilliant he knew a lot of facts and also told of of his personal experience which was brill even on the freezing temperatures it was fantastic
A

Anonymous

December 2022
From United States of America

Excellent

A

Anonymous

November 2022
From United States of America

Excellent

Brian was very good, great information and a great host.
A

Anonymous

October 2022
From United States of America

Excellent

Tim was very engaging with the whole group. He made sure he knew everyone 's name which he would include when sharing other people events on 9-11. The pace was perfect and the time flew bye. Anyone who gets Tim as a guide is in for great tour.
A

Anonymous

September 2022
From United States of America

Excellent

Daniel m. was fantastic
A

Anonymous

September 2022
From United States of America

Excellent

Davidson was our guide and he was absolutely wonderful. He was a fountain of information and made it all interesting and not boring history. I would recommend the tour and guide Davidson.
A

Anonymous

September 2022
From Canada

Excellent

A

Anonymous

September 2022
From United States of America

Excellent

It was so educational and fun at the same time. We learned so much about that day and what has been done to honor the victims. Truly a must see if in NYC
A

Anonymous

August 2022
From France

Excellent

It was amazing! I really recommend this site!
A

Anonymous

August 2022
From United States of America

Excellent

A

Anonymous

August 2022
From United States of America

Excellent

A

Anonymous

July 2022
From United States of America

Great

Was still tired from the trip from USA.
A

Anonymous

July 2022
From United States of America

Excellent

The tour was great. Our guide Ray was awesome. Very informative
A

Andrew Turner

June 2022
From United Kingdom
Traveled as As a couple - 40 years old

Great

The tour was really good and also the visit to the freedom tower was good but we were on the understanding we was also visiting the museum too but to be told that's not the case? Apparently that was not in with the price.
A

Anonymous

June 2022
From United States of America

Excellent

The walking tour was wonderful, our guide was extremely knowledgeable and personable! The 911 museum was laid out beautifully and very user friendly.
A

Anonymous

June 2022
From Germany

Great

Unser Tourguide von ExperienceFirst Tim war sehr gut. Vielen Dank ! Die Tour war sehr interessant und bewegend. Leider war das 9/11 Museum nicht enthalten, obwohl es in der Überschrift stand. Es ist sehr verwirrend. Die Buchung hat sehr gut geklappt.
A

Anonymous

June 2022
From United States of America

Excellent

A

Anonymous

June 2022
From United States of America

Excellent

Liz was a wonderful guide. She was very knowledgeable and conversational. She shared very interesting stories and information about the attack, the aftermath, the area around the WTC, and the current efforts to move forward. We were very impressed with her!
A

Anonymous

June 2022
From United Kingdom

Excellent

A

Anonymous

May 2022
From Netherlands

Great

A

Anonymous

May 2022
From United States of America

Excellent

A

Anonymous

May 2022
From United States of America

Great

Tim was an excellent tour guide. We discovered that the museum is closed on Tuesdays and we didn’t know that ahead of time. Very disappointed. We really did think the museum was included in the ticket prices.
A

Anonymous

May 2022
From United States of America

Excellent

A

Anonymous

May 2022
From United States of America

Great

Very nice experience but recommend verifying the days the museum is open.
J

John Doncaster

May 2022
From United Kingdom
Traveled as As a couple - 33 years old

Excellent

Me and wife really enjoyed the tour and Helene the tour guide was excellent and nothing was too much trouble for her and the tour didn't feel rushed and she was very knowledgeable. I would definitely recommend this tour.
A

Anonymous

April 2022
From United States of America

Excellent

Brian was an excellent guide. He was at times very funny and serious, as appropriate. Brian exhibited great knowledge of Ground Zero. It was a pleasure being on his tour.
A

Anonymous

April 2022
From United States of America

Excellent

Tim was an excellent guide. He was pleasant, energetic, and knowledgeable. I would recommend that anyone visiting the 9/11Memorial use the guided tour services.
A

Anonymous

December 2018
From Italy

Great

A

Anonymous

November 2018

Excellent

A

Anonymous

October 2018
From United States of America

Excellent

We had the most wonderful day with Daniel. It was everything I hoped it would be. The tour was informational and well organized. He especially cared for and made sure everyone was together and accounted for. Daniel knew so much about that day and what transpired after. He was insightful. GREAT!
A

Anonymous

October 2018
From United States of America

Excellent

Very easy to buy and use the tickets. Very moving experience
A

Anonymous

September 2018
From France

Excellent

un guide en français du nom de Benoit, tres professionnel et passionné par l' histoire. Je recommande fortement d effectuer une visite guidée et non une visite via un guide du routard ou autre.
A

Anonymous

September 2018
From United States of America

Excellent

A

Anonymous

August 2018
From Italy

Excellent

Tutto perfetto!!
A

Anonymous

August 2018
From United States of America

Excellent

Amy's tour was simply the best. My wife and I had a lifetime experience. Thank you!
A

Anonymous

July 2018
From United States of America

Excellent

A

Anonymous

July 2018
From United States of America

Excellent

A

Anonymous

June 2018
From United States of America

Excellent

Amy displayed her passion and love as a New Yorker during her presentation. Our hearts go out to her as she is paying homage to her friends that were lost in the Windows of the World. We will never forget, not now, not ever.
A

Anonymous

March 2018
From United States of America

Excellent

A very special tour with a personable and very knowledgeable gentleman who obviously takes his tour responsibility seriously. He is a real New Yorker who is steeped in memories of the city before and after 9\11. He delivers the tour both humorously and meaningfully; very special and highly recommend
A

Anonymous

January 2018

Excellent

visite incontournable
A

Anonymous

January 2018

Excellent

Esperienza da non perdere
A

Anonymous

January 2018

Excellent

Perfect organization
A

Anonymous

January 2018

Excellent

Guide was knowledgeable. Enjoyed the tour.
A

Anonymous

January 2018

Great

Great tour, great guide, absolutely recommandable!
A

Anonymous

January 2018
From United States of America

Excellent

Our guide Benoit was great. He was informative, provided a binder full of historical pictures for reference, and kept to the schedule. We then were on our own to explore the memorial and observation deck. I would highly recommend Benoit and this tour. G & D Morganville, NJ.
A

Anonymous

January 2018
From United States of America

Excellent

A

Anonymous

January 2018

Excellent

Una expericia muy buena!
A

Anonymous

January 2018

Excellent

Un tour a recommander
A

Anonymous

January 2018

Excellent

Good tour.
A

Anonymous

January 2018

Excellent

Lovely
A

Anonymous

January 2018

Great

WELL PRESENTED AND THOROUGHLY ENJOYABLE TOUR.
A

Anonymous

January 2018

Great

El tour fue agradable y entretenido
A

Anonymous

December 2017

Excellent

An excellent tour.
A

Anonymous

December 2017

Excellent

TOUR DA CONSIGLIARE, GUIDA MOLTO COMPETENTE
A

Anonymous

December 2017

Great

un lieu très touristique mais voir!!!
A

Anonymous

December 2017

Great

tour molto bello
A

Anonymous

December 2017

Great

Tour muy bien , excelente guía .
A

Anonymous

December 2017

Excellent

Très bon tour
A

Anonymous

December 2017

Great

tour imperdibile e personale molto disponibile
A

Anonymous

December 2017

Great

Great activity. Gary, the tour guide was very kind and engaging
A

Anonymous

December 2017

Excellent

Great tour with a great tour guide!!!
A

Anonymous

December 2017

Excellent

Muy buen tour y atención
A

Anonymous

December 2017

Great

... vaut la peine car permet de s'arreter sur les éléments significatifs avec plus de détails.
A

Anonymous

December 2017

Great

Un tour da consigliare assolutamente
A

Anonymous

November 2017

Excellent

everybody should do this tour
A

Anonymous

November 2017

Great

il più bello e caratteristico è il tour in tram .
A

Anonymous

November 2017
From United Kingdom

Excellent

Excellent guide, unbelievably moving experience would recommend this walking tour to anybody going to visit the world trade centre site. Excellent value for money. Going up world trade centre 1 to the observatory was amazing. And it was lovely to see the
A

Anonymous

November 2017

Excellent

Excelente el Tour.
A

Anonymous

November 2017

Excellent

go for it / but don t get on a bilingual tour
A

Anonymous

November 2017

Great

Great tour with a great tour guide!!!
A

Anonymous

November 2017

Great

well organized very friendly tour guides
A

Anonymous

November 2017

Excellent

Incontournable
A

Anonymous

November 2017

Great

Guida eccellente, tour perfetto
A

Anonymous

October 2017

Excellent

ca vaut le détour
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